Refund Policy

30-Day Money Back Guarantee

At DripPark, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee. You can return the product within 30 days of receipt for a full refund or exchange.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, please ensure that:

  • The item is unused and in the same condition that you received it.
  • The item is in its original packaging.
  • You have the receipt or proof of purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [customer service email] with your order number and the reason for the return. We will provide you with return instructions and a Return Merchandise Authorization (RMA) number.

  2. Package Your Item: Carefully package the item in its original packaging along with the receipt or proof of purchase. Be sure to include the RMA number inside the package.

  3. Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

  1. Bank Account: Check your bank account again.
  2. Credit Card: Contact your credit card company; it may take some time before your refund is officially posted.
  3. Bank: Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [customer service email] with your order number and details of the defect or damage.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for refunds.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: dripparkco@gmail.com

Thank you for shopping with DripPark. We appreciate your business and are committed to providing you with the best possible shopping experience.